Monday to Saturday:
9:00 AM – 8:00 PM EST
Sunday: By Appointment Only
Due to the unique nature of stones please be advised that when you place an order we will consult with you and you will have the opportunity to select your stone based on availability. We stand by our product but need to advise you that you may receive a product that is not exactly identical to the picture. However, you will be given the product that you agreed on during the consultation. Full refund will be granted if you are not pleased with current availability at the time of your order and if we are unable to collaborate upon something that is agreeable to you.
Shipping and Returns
Please allow 4-5 business days from the time you place your order, however there may be times when it may take up to 7-10 business days for your item(s) to be mailed. We use USPS first class and priority.mail for our shipments and will provide tracking number. International shipping is used but please contact us before placing your order so we can adjust the shipping costs, otherwise your shipment may be delayed until the excess shipping cost if paid by the buyer.
We do accept returns. Please contact us to get return instructions within 7 days of receiving your item. Buyer is responsible for return shipping costs and will only be refunded for the amount paid, shipping costs will not be refunded. Upon our receiving the returned item and upon inspection and cleaning of you item the refund will be granted through your original payment method only if the item is received to us within 14 days of buyer receiving the item.
Please contact us with any questions or concerns.